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I strongly feel that more is needed in the way of better website access. Perhaps, as stated, airline personnel are supposed to waive the service fees for telephone reservations for disabled people, but my experience is that they often don’t. And when it comes to finding cheaper fares or less expensive alternative flight dates or times, they are no help at all. These are simple tasks for the non-disabled, but add greatly to both the cost and frustration of many disabled travelers.
As a visually impaired person I DO NOT believe kiosks access would be beneficial. In fact, I suspect that the plan may ‘backfire’, making airport access more difficult. Not being able to read airport signage, and therefore requiring “meet and assist” assistance to my designated gate, I find it most convenient to fint a ticket agent who will also call for assistance to take me through security and to my gate. If kiosks become more widely used (or possibly required) in the future, it is likely tomean fewer ticket agents, thus longer wait times on line, and more difficulty and delays acquiring the assistance I need. Making keosks available to those disabled individuals who wish to use them may be a good idea in theory, but, as proven by the growth of ATMs and self service checkouts, the more automation – the less human assistance!
I strongly feel that more is needed in the way of better website access. Perhaps, as stated, airline personnel are supposed to waive the service fees for telephone reservations for disabled people, but my experience is that they often don’t. And when it comes to finding cheaper fares or less expensive alternative flight dates or times, they are no help at all. These are simple tasks for the non-disabled, but add greatly to both the cost and frustration of many disabled travelers.
As a visually impaired person I DO NOT believe kiosks access would be beneficial. In fact, I suspect that the plan may ‘backfire’, making airport access more difficult. Not being able to read airport signage, and therefore requiring “meet and assist” assistance to my designated gate, I find it most convenient to fint a ticket agent who will also call for assistance to take me through security and to my gate. If kiosks become more widely used (or possibly required) in the future, it is likely tomean fewer ticket agents, thus longer wait times on line, and more difficulty and delays acquiring the assistance I need. Making keosks available to those disabled individuals who wish to use them may be a good idea in theory, but, as proven by the growth of ATMs and self service checkouts, the more automation – the less human assistance!