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Three hours is a good limit after which the airlines should be ready to better serve the customer. After that, the customer should be able to leave the delay situation in order to make more suitable arrangements for his/her travel. Get off and wait, get off and re-search, get off and into a ‘hold’ tank are operational details which should not confuse the issue at hand: that is for the customer to be released from captivity and to arrange for more accommodating carriers.
Three hours is a good limit after which the airlines should be ready to better serve the customer. After that, the customer should be able to leave the delay situation in order to make more suitable arrangements for his/her travel. Get off and wait, get off and re-search, get off and into a ‘hold’ tank are operational details which should not confuse the issue at hand: that is for the customer to be released from captivity and to arrange for more accommodating carriers.