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cheryl

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August 30, 2010 4:44 pm

All flights with more than 15 passenger seats ought to provide update information within 30 minutes. On a small plane out of Springfield, no notice was provided about delay until I got to the airport. That did not give me enough time to make alternative arrangements to catch my next flight.

August 30, 2010 4:47 pm

I definitely agree with making full fare information available and advertising one way fares when indeed it refers to one way, not round trip.
For any airline or travel agent/booking site that treats optional services as op-in SHAM on you!

August 30, 2010 4:53 pm

For sure oversales/bumping compensation needs to be adjusted for inflation and zero-fare passengers compensated in miles plus cash for extra money paid. Smaller aircraft should also be held responsible.