This is your Profile page. Use it to check replies to your comments, keep track of comments
you've made or endorsed, and manage your regulation room account.
In addition to disclosure, there needs to be a requirement that whatever fees were in effect the day the ticket was purchased, are the fees the passenger actually pays. Since tickets can be purchased well in advance, it is quite possible for fees to change between the time the ticket is purchased and the actual date of travel. Why should the consumer have to pay something other than what was in effect on the date of purchase? Doesn’t that purchase imply a contract of some kind?
As for ticket agents, as a travel agent, I have no problem with requiring ticket agents to disclose fees as well, but only if there is an automated way for us to get that information from the airlines. Should I be expected to have to go verify with an airline website each and every time I sell a ticket to ensure that the policy has not changed? I also should not have any liability for any changes in that policy by the airline between the time the ticket is purchased and the actual flight date.
The best compromise is simply to require the airlines to provide the same pricing by telephone or TTY as is available on the web, for those with disabilities. This will be a whole lot cheaper to implement and avoid a whole lot of unnecessary rework for websites.
Instead of revamping all the kiosks, why not require a priority lane for disabled people to get personal assisted service instead? The same goal is achieved at at very much reduced cost.
I fail to see why airlines and airports should have to pay these added costs instead of just having priority lines for the disabled to be serviced by humans. The latter has got to be cheaper and less of a technical challenge. Do the disabled really want to use kiosks instead of getting personal service? Most able-bodied people would rather have the personal service and hate the kiosks.
In addition to disclosure, there needs to be a requirement that whatever fees were in effect the day the ticket was purchased, are the fees the passenger actually pays. Since tickets can be purchased well in advance, it is quite possible for fees to change between the time the ticket is purchased and the actual date of travel. Why should the consumer have to pay something other than what was in effect on the date of purchase? Doesn’t that purchase imply a contract of some kind?
As for ticket agents, as a travel agent, I have no problem with requiring ticket agents to disclose fees as well, but only if there is an automated way for us to get that information from the airlines. Should I be expected to have to go verify with an airline website each and every time I sell a ticket to ensure that the policy has not changed? I also should not have any liability for any changes in that policy by the airline between the time the ticket is purchased and the actual flight date.
Just what would the technical standards be?
The standards listed in the proposal are implemented by very few commercial websites.
The best compromise is simply to require the airlines to provide the same pricing by telephone or TTY as is available on the web, for those with disabilities. This will be a whole lot cheaper to implement and avoid a whole lot of unnecessary rework for websites.
Instead of revamping all the kiosks, why not require a priority lane for disabled people to get personal assisted service instead? The same goal is achieved at at very much reduced cost.
I fail to see why airlines and airports should have to pay these added costs instead of just having priority lines for the disabled to be serviced by humans. The latter has got to be cheaper and less of a technical challenge. Do the disabled really want to use kiosks instead of getting personal service? Most able-bodied people would rather have the personal service and hate the kiosks.