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On a very recent trip for a 3-week stay the outbound trip was marred by the airline losing the bag for nearly three days. It was delivered to where I was staying 70 miles from the airport. The bag was damaged beyond repair (the pull out handle was broken off – airline says it isn’t covered). I had no vehicle to take the bag to their claim office – a 140 mile round trip in the state with the most expensive gasoline. I made a specific request that at a minimum my bag fee be refunded since I had to do without my belongings for almost three days. They flatly refused.
I support a rule which would force a refund of any bag fee in the case of damage or delay.
On a shorter trip I had only a carry-on which heeds the airline size limits. However, I was seated near the front and apparently people seated in the rear left their bags near the front. There were no forward spaces remaining when my group boarded. I don’t know what might be the solution to that.
Last winter I had to make two round-trips to an airport in a blizzard to take family members for a flight posted as “on time”. They had non-refundable tickets and saw no option but to go or lose their money. Seven hours later their flight was canceled. I feel that, in this case, the airline acted in their own interest giving no thought to the impact on the passengers. Surely they had better information. That said, I don’t have a suggestion as I don’t know enough about airline information systems.
On a very recent trip for a 3-week stay the outbound trip was marred by the airline losing the bag for nearly three days. It was delivered to where I was staying 70 miles from the airport. The bag was damaged beyond repair (the pull out handle was broken off – airline says it isn’t covered). I had no vehicle to take the bag to their claim office – a 140 mile round trip in the state with the most expensive gasoline. I made a specific request that at a minimum my bag fee be refunded since I had to do without my belongings for almost three days. They flatly refused.
I support a rule which would force a refund of any bag fee in the case of damage or delay.
On a shorter trip I had only a carry-on which heeds the airline size limits. However, I was seated near the front and apparently people seated in the rear left their bags near the front. There were no forward spaces remaining when my group boarded. I don’t know what might be the solution to that.
Last winter I had to make two round-trips to an airport in a blizzard to take family members for a flight posted as “on time”. They had non-refundable tickets and saw no option but to go or lose their money. Seven hours later their flight was canceled. I feel that, in this case, the airline acted in their own interest giving no thought to the impact on the passengers. Surely they had better information. That said, I don’t have a suggestion as I don’t know enough about airline information systems.