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Regardless of the formula used by airlines to compensate bumped passengers or even if flights are delayed for over 3 hours that fact remains ailines are not forthcomiong with passengers about their rights. Example: Flight delay due to mechanical problem with an anticpated wait time of 3 hours. Technically the airline is required to compensate passengers with a meal voucher. It’s been my experience you’ll get the voucher but only if you ask. Many families & individuals traveling are on a budget – that 3 hour delay can kill a budget for unexpected meals. Airlines should be required to announce and post on the gate flight board that passengers can claim a meal voucher during the delay. Vouchers ahould be handy to the airliner’s customer service staff at the gate.
It’s all about establishing systems that are clear and protocol is established. That means if a flight is delayed longer than 3 hours or a passenger is bumped as system is in place that is tranparent to airline personell and airline customers. No tiny font but rather written in a conspicuous place, in large font, and clear to all what the policy is, how it is applied and what process is used for a passenger to receive compensation – be it a meal voucher or for being bumped. Clear and understandable to all with no opportunity for any airline or passenger to work the system.
Regardless of the formula used by airlines to compensate bumped passengers or even if flights are delayed for over 3 hours that fact remains ailines are not forthcomiong with passengers about their rights. Example: Flight delay due to mechanical problem with an anticpated wait time of 3 hours. Technically the airline is required to compensate passengers with a meal voucher. It’s been my experience you’ll get the voucher but only if you ask. Many families & individuals traveling are on a budget – that 3 hour delay can kill a budget for unexpected meals. Airlines should be required to announce and post on the gate flight board that passengers can claim a meal voucher during the delay. Vouchers ahould be handy to the airliner’s customer service staff at the gate.
It’s all about establishing systems that are clear and protocol is established. That means if a flight is delayed longer than 3 hours or a passenger is bumped as system is in place that is tranparent to airline personell and airline customers. No tiny font but rather written in a conspicuous place, in large font, and clear to all what the policy is, how it is applied and what process is used for a passenger to receive compensation – be it a meal voucher or for being bumped. Clear and understandable to all with no opportunity for any airline or passenger to work the system.