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While notifying customers of delays as soon as is feasibly possible is an admirable goal, I wonder if delays of 30 minutes would actually affect passenger behavior. In my experience it usually takes about 30 minutes to get to major airports, in which case, killing 30 minutes at home or at the airport makes little difference – especially when security lines make you leave way earlier than your expected flight. Maybe it would be a better use of the airlines resources to focus efforts on notifying passengers of delays that are 2 hours or more as soon as possible.
One way DOT could help inform passengers of bumping process and compensation for voluntary (and involuntary) bumping is through the use of gate television screens. For example, at United Airline’s hub locations, they have television screens which clearly show the standby list, your place on the standby list, and how many have checked in. Adding another screen to televisions like this that indicate bumping may be an easy and effective way of implementing DOT’s new rule.
While notifying customers of delays as soon as is feasibly possible is an admirable goal, I wonder if delays of 30 minutes would actually affect passenger behavior. In my experience it usually takes about 30 minutes to get to major airports, in which case, killing 30 minutes at home or at the airport makes little difference – especially when security lines make you leave way earlier than your expected flight. Maybe it would be a better use of the airlines resources to focus efforts on notifying passengers of delays that are 2 hours or more as soon as possible.
One way DOT could help inform passengers of bumping process and compensation for voluntary (and involuntary) bumping is through the use of gate television screens. For example, at United Airline’s hub locations, they have television screens which clearly show the standby list, your place on the standby list, and how many have checked in. Adding another screen to televisions like this that indicate bumping may be an easy and effective way of implementing DOT’s new rule.