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firstly, all airline personnel must act as humans and treat their CUSTOMERS as such. TELL US THE PROBLEM; DON’T TREAT US LIKE CATTLE; FOLLOW THE GOLDEN RULE WHEN THINGS START TO GO WRONG!
tarmac delay rules should apply to every flight; EVERY FLIGHT! the CUSTOMERS who must exit or who need aid should be SERVED regardless of the size of the plane, its origination, or its destination.
airlines and airports should tell the truth, the whole truth, and treat their CUSTOMERS with respect! if unpredictable situations arise, well-informed CUSTOMERS who are treated with respect will, most of the time, respond accordingly. as far as i can tell, airlines are not legally liable for anything any more; delays, cancellations, etc. are always blamed on the weather now and CUSTOMERS, when finally untethered from their seats, are finally freed with an attitude of “don’t let the door hit you on your way out.”
airports and airlines should have contingency plans which clearly separate their responsibilities, so that each knows what it must provide when accommodating CUSTOMERS in a crisis.
yes, international CUSTOMERS should not be subjected to more stress and inconvenience by being kept on the plane any longer than normal flight time. why would CUSTOMERS be kept in their tiny seat spaces any longer than necessary when a separate area in the terminal would be so amenable, provided proper services are available? this would be very human, and kind, the kind of thing a company should want to provide for its CUSTOMERS.
as for delays, this depends on the projected duration of delay. the three-hour limit should have no bearing. if the delay is more than one hour, CUSTOMERS should be allowed off. BUT! it should be made crystal clear to anyone who deplanes that it is his/her responsibility to get back before the plane departs. NO IFS ANDS OR BUTS. airlines should exert some backbone and make this stick and CUSTOMERS will admire and appreciate them for it. this will add to the delay, as baggage will have to be removed, but soon enough the problem will be minimal.
thank you so much for this opportunity.
when i said it should be made crystal clear to the CUSTOMER that it is his/her responsibility to make the flight, i meant it. if the airline graciously lets CUSTOMERS out, it’s the CUSTOMER’S job to get back on, just as if the flight is making its original departure.
firstly, all airline personnel must act as humans and treat their CUSTOMERS as such. TELL US THE PROBLEM; DON’T TREAT US LIKE CATTLE; FOLLOW THE GOLDEN RULE WHEN THINGS START TO GO WRONG!
tarmac delay rules should apply to every flight; EVERY FLIGHT! the CUSTOMERS who must exit or who need aid should be SERVED regardless of the size of the plane, its origination, or its destination.
airlines and airports should tell the truth, the whole truth, and treat their CUSTOMERS with respect! if unpredictable situations arise, well-informed CUSTOMERS who are treated with respect will, most of the time, respond accordingly. as far as i can tell, airlines are not legally liable for anything any more; delays, cancellations, etc. are always blamed on the weather now and CUSTOMERS, when finally untethered from their seats, are finally freed with an attitude of “don’t let the door hit you on your way out.”
airports and airlines should have contingency plans which clearly separate their responsibilities, so that each knows what it must provide when accommodating CUSTOMERS in a crisis.
yes, international CUSTOMERS should not be subjected to more stress and inconvenience by being kept on the plane any longer than normal flight time. why would CUSTOMERS be kept in their tiny seat spaces any longer than necessary when a separate area in the terminal would be so amenable, provided proper services are available? this would be very human, and kind, the kind of thing a company should want to provide for its CUSTOMERS.
as for delays, this depends on the projected duration of delay. the three-hour limit should have no bearing. if the delay is more than one hour, CUSTOMERS should be allowed off. BUT! it should be made crystal clear to anyone who deplanes that it is his/her responsibility to get back before the plane departs. NO IFS ANDS OR BUTS. airlines should exert some backbone and make this stick and CUSTOMERS will admire and appreciate them for it. this will add to the delay, as baggage will have to be removed, but soon enough the problem will be minimal.
thank you so much for this opportunity.
when i said it should be made crystal clear to the CUSTOMER that it is his/her responsibility to make the flight, i meant it. if the airline graciously lets CUSTOMERS out, it’s the CUSTOMER’S job to get back on, just as if the flight is making its original departure.