Agreed. And it should be their real phone number. So that when you miss their phone call and try to call them back, it should go to the real company. And not say something like "the call can not be completed as dialed." I mean, what is the point in that. Some debtors can't get to their phone before it goes to the answering machine and if the collectors don't leave a message, the debtor will try to call back. But then the call can't be completed when you try to call back. So, really what was the point of the call. Many debtors would just assume it was a scam call. Increasing Right Party Contacts should be the goal. And that goal can only be reached if the real phone number is showing up on calller id.
Thank you for your input. It sounds as though you would only require the real phone number. Would requiring the debt collector to either provide the phone number through the Caller ID or to leave it in a voicemail? It's not currently clear what debt collectors can and cannot leave in a voicemail message, and CFPB would like to hear any suggestions that you may have on that topic under the voicemail and answering machine messages subtopic
Hi, and welcome to RegulationRoom, Evil Empire 58. Would you like to set a limit on the amount of time the debt collector has to respond, such as the same amount of time that the debtor has or slightly longer given the number of requests they process? Would extending the amount of time that the consumer has to respond be a good alternative?
stopwithspoofedcallerID
1
Agreed. And it should be their real phone number. So that when you miss their phone call and try to call them back, it should go to the real company. And not say something like "the call can not be completed as dialed." I mean, what is the point in that. Some debtors can't get to their phone before it goes to the answering machine and if the collectors don't leave a message, the debtor will try to call back. But then the call can't be completed when you try to call back. So, really what was the point of the call. Many debtors would just assume it was a scam call. Increasing Right Party Contacts should be the goal. And that goal can only be reached if the real phone number is showing up on calller id.
View this comment in the discussion thread
Moderator
2
Thank you for your input. It sounds as though you would only require the real phone number. Would requiring the debt collector to either provide the phone number through the Caller ID or to leave it in a voicemail? It's not currently clear what debt collectors can and cannot leave in a voicemail message, and CFPB would like to hear any suggestions that you may have on that topic under the voicemail and answering machine messages subtopic
View this comment in the discussion thread
Moderator
3
Hi, and welcome to RegulationRoom, Evil Empire 58. Would you like to set a limit on the amount of time the debt collector has to respond, such as the same amount of time that the debtor has or slightly longer given the number of requests they process? Would extending the amount of time that the consumer has to respond be a good alternative?
View this comment in the discussion thread