Thank you for your comment CommonSense, and welcome to Regulation Room. CFPB is concerned about balancing costs to collectors while making sure consumers get the information and help they need. The agency has specific questions about exactly how collectors should contact consumers on cell phones. For example, the subsection above this one is about what information should be included in voicemails, and this section discusses text messaging.
Moderator
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Thank you for your comment CommonSense, and welcome to Regulation Room. CFPB is concerned about balancing costs to collectors while making sure consumers get the information and help they need. The agency has specific questions about exactly how collectors should contact consumers on cell phones. For example, the subsection above this one is about what information should be included in voicemails, and this section discusses text messaging.
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